These free Customer Journey Map templates offer a proven customer-centric planning technique that helps businesses of all sizes visualize how customers engage with their brand. This is essential for optimizing the customer experience as well as identifying places where friction can be reduced, resulting in happier customers and higher revenues.
• Creating a Customer Journey Map Lesson: https://clickhubspot.com/od0
• How to Create an Effective Customer Journey Map [Examples + Template]: https://clickhubspot.com/1h6
• Make My Persona Tool: https://clickhubspot.com/wnp
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0:00 – Intro
0:31 – What is a Customer Journey Map?
2:15 – 3 Stages of a Customer Journey Map
2:53 – Awareness Stage
3:14 – Consideration Stage
3:50 – Decision Stage
5:04 – Delight Stage (Bonus)
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